Alienware received high marks for customer satisfaction in PC World magazine’s latest Reliability and Service Survey. Below are
excerpts from the survey:
“We asked readers to rate vendors across the spectrum of computer hardware, including the makers of desktop and notebook PCs,
printers, digital cameras, wireless routers, and audio players. We asked in-depth questions about readers’ satisfaction with the
reliability of their products, as well as their experiences with tech support both on the phone and via the Internet.
Reliability Matters
Desktops had some bright spots. For example, Alienware received high customer satisfaction scores for the reliability of its high-end
machines. Justin Smith of Castle Rock, Colorado, who runs an Internet startup, calls his Alienware 5500 the “best computer I’ve
ever owned.” The company, which sells primarily to gamers and other power users, says it inspects each system carefully — and
even runs performance benchmarks — before shipping it out the door. Smith appreciates the customized service. “It’s fun
when your system is delivered, and you have a personalized program that shows all the [benchmark] scores,” he says. “It gives
you a sense of pride in your system.
Desktop PCs
Readers were satisfied with the reliability of Apple and Alienware computers…Alienware customers were more satisfied with
the reliability of their machines than they were last year.”